Frequently asked questions
Below are a list of the most frequently asked questions. If your query is not listed below then please use the contacts page to post your query.
Q. Once I have confirmed my order, how long will it take to get installed?
A. Installation will be within 48 hours.
Q. How long does the installation process take?
A. It can take anything from 20 minutes up to 2 hours depending on many factors.
Q. What size is the wireless client device?
A. It is a small integrated unit, measuring approximately 25cm x 10cm.
Q. How long does it take for the internet to be up and running?
A. Once the installation is complete, you can access the internet immediately.
Q. How is payment made?
A. The installation fee and the monthly fee (or pro rata) is payable on the day of installation. Your monthly subscription is paid via debit order, stop order, eft or cash at our offices, due by the 7th of every month to avoid disconnection and the reconnection fees.
Q. Do I have to sign a contract?
A. No, this is a month to month account, with a 30 day cancellation period.
Q. Does bad weather effect the reception?
A. No, unless the unit is struck by lightning.
Q. What do I do if I have a problem.?
A. 95% of problems are on the client side, call the office and we will talk you through it.
Q. What if I need a technician?
A. Call the office, if we cannot resolve the issue on the phone a technician will be sent out. If the problem is client side then there will be a callout charge of R250. If the problem is our side then there is no charge
Q. Do I own the equipment?
A. Only if you are on one of the capped plans. (Dialup replacement and Budget plans)
Q. If I wish to downgrade from an uncapped to a capped, what is the procedure?
A. .You will need to purchase the equipment from us before the downgrade can proceed.
Q. Can I use my account in more than 1 place at the same time like with a Telkom dialup?
A. No, the account is limited to 1 connection only.
We will add FAQ's to this page as they come up.
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